Client Results: How we helped Law Firms get back to growth

Real results from real businesses

Law Firm Client Journey 1

Who:

  • Mid-sized, multi-office, full-service law firm with a struggling family department

The Challenge:

  • The family team had missed targets for several years and was under pressure from the partners

  • A highly capable team with no idea how to hit the revenue targets set for them

  • Low commercial awareness, and no insight into profitability or use of time

  • Widespread frustration and a loss of confidence

What we did:

  • Built a full departmental plan covering target clients, referrals, new client sourcing, pricing and team structure

  • Trained fee earners in positioning, networking and running a profitable file

  • Refocused how the team used its time, including non-billable time

  • Worked with the firm's marketing manager on a marketing strategy that worked

The outcome:

  • A transformation in the team's clarity and confidence

  • Networking far more focused and effective

  • Fee earner billing doubled over 15 months

Law Firm Client Journey 2

Who:

  • Mid-sized, single-office, full-service law firm

The Challenge:

  • A warm, friendly team, but partners under huge pressure as profits fell

  • No agreed strategy or direction for the firm

  • Some departments shining, others effectively loss making

  • Limited management skills and little accountability

  • Poor systems and weak financial management

  • People issues eating up partner time

What we did:

  • Agreed a clear direction with a one-year vision and plan

  • Built commercial confidence in heads of department through training and coaching

  • Created departmental growth plans and real accountability for delivery

  • Sharpened firm-wide focus on time, billable hours and recovery rates

  • Introduced a new IT provider, part-time HR manager and part-time finance director

The outcome:

  • Significant increase in firm profitability

  • Partners took their first pay rise in several years

  • A more dynamic, commercial firm that kept its warm family feel

  • Partners now lead the team and client relationships, with the rest handled calmly and professionally